Wednesday, 19 January 2011

You should know better!!!!

Is it really to much to ask for someone to call when they said they were going to call???? Especially when that individual is in HR, and is looking to potentially engage you in future employment!!!!!

I get labelled as a HR Generalist with a specialism in Recruitment. I think I'm good at recruitment because I love it so much. I love nothing more than designing a process, planning assessment centres, living my life by spreadsheet! And, on the other side, I love meeting new people and hearing about their wonderful and varied experiences. I don't believe in the one size fits all theory, so I have been known to bring some pretty random candidates forward.....but....the one thing I pride myself on.....more than I will get back to you when I say I will!

If I say you will get feedback within 24 hours you will do; because I firmly believe that the candidate journey (positive or negative outcomes included) should involve nothing but positivity around the company involved. If you have a negative experience, you tell people.....and the same goes for recruitment.

So....back to my personal experience......I went to an interview last week and the message I was given, was that feedback would be received by end of business on Monday. Tuesday afternoon came so I rang the interviewer at 4pm, and was assured I would receive a phone call at 1pm on Wednesday. It is now 6.40PM on Wednesday evening and yet no feedback.

I'm not naive enough to think I'm being called back for a 2nd interview, but the fact that no feedback has been offered up, and the HR Director has failed to follow up as promised has left a sour taste in my mouth.

What does that say about their communication style? Do I really want to work there when our values are so different?



  1. I asked myself that same question last year as I waited to find out if i'd been successful over another candidate.
    After a 2 month process and the final interview (final of 6), I was kept waiting a whole week. Knowing full well I was going to be in Australia for work (small time difference issue...), I was kept waiting a further 4 days: " the client found it quite difficult to decide", I was told, " as you were both excellent candidates! Unfortunately for you the other candidate was successful!"

    2 thoughts came to mind:
    - What does it tell me about the company culture & their decision making process? and
    - Do I want for a company that operates that way?
    (Not to mention work for an HR Dept that clearly seems to think/operate in the same way)

    I wasn't worried about not getting the job but the process left a lasting impression about the company and the way they operate...

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